FREQUENTLY ASKED QUESTIONS
Generally, from contract signing to install complete is 4-5 weeks. Some of this will depend on the city/county permit.
Most jobs are installed in 1-2 days, depending on the size. Even if it is a small job (<6.0kW), we like to plan on 2 days just to be safe. Bigger jobs (> 15kW) can take 3 or more days.
It varies by city and county. However, all permits, plan sets, and structural assessments (if required) are included in our price. So you don't need to worry about the cost. We take care of it.
Yes, we offer financing with competitive rates.
Yes, we install backup batteries. We are certified with most battery manufacturers including Tesla and EnPhase.
Yes, we are Generac dealers.
Yes, we do commercial jobs of any size.
We handle all of the paperwork with the city/county and with the power company. At various points between contract signing and installation, you will have to read and sign various documents, and other documents you will need to review and approve.
No, however . . . we always recommend customers get 3 bids. We even tell our friends and family members who are going solar to get 3 bids. There are a number of reasons to get multiple bids, including:
(1) Price.
(2) Knowledge and Experience.
(3) Design.
You may want to use the following bid comparison
from PG&E to help you keep track of the different bids.
You will get a feel for the different salespersons, and whether they have your best interests at heart, and whether they are knowledgable and experienced enough to convey your solar needs to the person designing your system. At Solar Solutions Company, the salesperson is the same person that designs your system, and oversees your installation.
You may also decide you prefer a specific contractor, but like a different design and/or price better. This can be a discussion with your preferred contractor to see if they can do the different design or match the other price.
The laws are constantly changing, and not everyone is eligible, so you need to consult your tax professional.
Yes, tax credit and tax deductions. The laws are constantly changing and not all businesses may be eligible, so you need to talk to your business tax professional.
Yes, there are tax credit and some rebates available. The laws are constantly changing, so you need to consult with your tax professional about tax credits. For rebates, these are in constant flux due to money on some programs running out, so while some rebates are available, we don't make any guarantees and we won't have a good estimate until near contract signing. Not all homeowners/business are eligible for rebates, while other homeowners who have medical requirements or well water pumps may be eligible for bigger than normal rebates.
No. Once the install is complete, we get the permit signed off by the city, generally the next day. After we have the final permit signed, we send that to the power company. You will receive a PTO (permission to operate) at which point you can turn the system on. Duration of time required to receive a PTO varies by utility, and can take a couple weeks. We've also had an SCE PTO in hand less than 24 hours after the permit was signed off by the city.
Yes.
Yes.
We don't do any telemarketing. None! We only install solar in Southern California. We don't telemarket ANYWHERE ON EARTH. Not in California. Not on the East Coast. If you are getting telemarketing calls about solar, those calls are coming either from scammers or a legitimate company operating in another state that has a similar name. We have no ability to control telemarketing calls from scammers or other companies.